Tour Terms | Excelencia

Deposit and Final Payment: A 50% non-refundable deposit per person is required at the time of booking. The final balance is due at least 1 week before departure date.
Payment Methods: We accept payments via credit card and/or bank transfer.

Cancellations made less than 2 months before departure will result in a loss of the deposit.
Cancellations made between 61 days and 90 days before departure will incur a 50% cancellation fee.
Cancellations made less than 30 days before departure will result in the loss of the full tour cost.
Cancellation by Operator: If the tour is canceled by the operator due to circumstances beyond our control or failure to meet the minimum participant number, a full refund will be provided. No further compensation will be offered

A minimum of 5 (Five) participants is required for the tour to proceed. If this minimum is not met, the operator reserves the right to cancel the tour. In such cases, participants will be offered a full refund or the option to transfer to another tour.

The itinerary provided is subject to change based on local conditions, weather, and other unforeseen factors. The operator reserves the right to make alterations to the itinerary in the best interest of the group.

It is strongly advised that all Clients take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment (Note that this is not an exhaustive list). The Travel Agent will not be responsible or liable if the Client fails to take adequate insurance cover at all.

The itinerary provided is subject to change based on local conditions, weather, and other unforeseen factors. The operator reserves the right to make alterations to the itinerary in the best interest of the group.

It is the responsibility of the participant to obtain and carry all necessary travel documents, including passports, visas, and vaccination certificates. The operator is not liable for any expenses incurred due to failure to secure the required documentation.

Participants are expected to behave respectfully and adhere to the instructions provided by the tour leader. The operator reserves the right to remove any participant from the tour for disruptive behavior without refund.

Unforeseeable Events:The operator shall not be liable for any delay, change, or cancellation of the tour due to force majeure events, including but not limited to, natural disasters, war, civil unrest, pandemics, or any other extraordinary event that is beyond the control of the operator.

You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities (such as ziplining, snorkeling, or hot air balloon rides), carriage by watercraft, or traveling to high altitudes or remote location.
By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while traveling, including but not limited to the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety.

Should any medical emergency arise which precludes your ability to consent to emergency treatment when such authorization is required, we or our representatives will endeavor to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.

In general, our tours & packages allow per person: one big checked bag/suitcase (or 2 small bags), a vanity case, one personal item such as a purse or camera bag; and one carry-on bag, which should fit under your seat or in an overhead compartment.
You are responsible for safeguarding your luggage, camera, and other personal effects, including any items purchased while on tour, while in your possession. We are not responsible for lost or stolen personal items

We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. Some itineraries include scheduled stops at specialty stores or factories where you can view a demonstration of a local craft or purchase merchandise. If you decide to purchase these or any other items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items

We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. Some itineraries include scheduled stops at specialty stores or factories where you can view a demonstration of a local craft or purchase merchandise. If you decide to purchase these or any other items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items

Excelencia Moz Tour Terms