How we work?

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  Most of the properties displayed on our platform are not owned by us. We have entered into rental agreements with Service Providers that have agreed to work with us in a certain way. When you make a Booking on our Platform, you enter into a contract with the Service Provider.

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  The information on our Platform is based on what Service Providers tell us. We do our best to always keep things up to date, but realistically it can take a few hours to update changes that Accommodations provide.

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  Guests are required to pay a deposit to confirm a booking. Once your Booking is confirmed, your Service Provider is required to honour it.

Booking Conditions

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  When you book a Listing, you agree to pay all charges for your booking, including the Excelência Moz service fee, taxes, and any other items identified during checkout (collectively, the "Total Price"). If you choose to pay using a currency different from the currency set by the Host for the Listing, the price displayed to you is based on a currency conversion rate determined by us.

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  When the booking confirmation is received, a contract for Host Services (a "Reservation") is established directly between the guest and the Host. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including but not limited to the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation.

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  It is your responsibility to read and understand these rules, standards, policies, and requirements. Please note that some Hosts work with a co-host or as part of a team to provide their Host Services.

Accommodation Reservations

An Accommodation Reservation is a limited license to enter, occupy and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent:

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  (i) it is reasonably necessary,

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  (ii) permitted by your contract with the Host, and

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  (iii) permitted by applicable law. If you stay past checkout, the Host has the right to make you leave in a manner permitted by applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.

Cancellations, Reservation Issues, Refunds

In general, if you cancel a Reservation, the amount refunded to you is determined by the cancellation policy that applies to that Reservation. However, in certain situations, other policies may take precedence and determine the amount refunded to you. In the following situations you may be entitled to a partial or full refund - under our Rebooking and Refund Policy:

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  If something outside your control requires you to cancel a Reservation;

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  If the Host cancels; or

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  you experience a Reservation Issue (as defined in our Rebooking and Refund Policy).

Cancellation Policy

Cancellations must be advised in writing. The following cancellation fees will apply to the value of the accommodation booked:

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  More than 90 days before arrival : 10% non-refundable cancellation fee.

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  Less than 90 days before arrival: 25% non-refundable cancellation fee.

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  Less than 60 days before arrival: 50% non-refundable cancellation fee.

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  Less than 30 days before arrival or no-show: 100% non-refundable cancellation fee.

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  If fewer people arrive than booked: No Refund.

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  If guests stay fewer nights than booked: No Refund.

In case of emergency cancellations or exceptional circumstances,guests should contact the property directly to discuss potential options.

Payment Terms

Deposit & Full Payment

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  A deposit is due at the making of booking (unless otherwise agreed with Management) to secure the booking.

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  The deposit amount will range between 30% to 50% of the total accommodation cost, depending on the property and booking conditions.

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  Booked more than 9 months before check-in date:

• 30% deposit to be paid to confirm the booking.

• 50% is due 6 months before check-in.

• The full balance of the accommodation is due 30 days prior to check-in.

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  Booked 6 months or less before check-in date:

• A deposit of 50% is required to confirm the booking

• The full balance of the accommodation is due 30 days prior to check-in.

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  Booked 30 days or less before check-in:

• For last-minute bookings (less than 30 days), full payment is required at the me of booking.

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  If full payment is not received by the due date, the property reserves the right to cancel the booking and retain the deposit.

Payment Methods:

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  Payments for deposits and full amounts should be processed using credit card, bank transfer, or online payment platforms (e.g., PayFast, MPesa), as specified by the property.

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  Credit Card Details: For last-minute bookings, a valid credit card may be required to guarantee payment

Guest Responsibilities

Guests are responsible to:

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  (i) leave an Accommodation (and related personal property) or Common Areas in the condition it was in when they arrived,

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  (ii) pay all reasonable Damage Claim amounts, and

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  (iii) act with integrity, treat others with respect and always comply with applicable laws.

If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.